FAQ

MANUFACTURING

WHERE ARE FRARLIBETH DESIGNS MADE?

FRARLIBETH works primarily with a factory located in Zhejiang, China. Through diligent research I chose this particular factory due to their impeccable standards of work and service they provide. The value, quality, lead times and technology is what makes China the ideal place for FRARLIBETH designs to be made. 

You can meet the factory by visiting the 'Where It's Made' page.

As a UK brand, there is also a special number of allocated designs that are handmade by me. After all, FRARLIBETH started because of my love to create and develop designs from scratch.

ZHEJIANG

FRARLIBETH partners with a small family run factory which has 100 employees who work on a full time permanent contract. With over 20 years of experience, they pride themselves on creating garments to the highest quality. The factory is BSCI certified which means employees work in a safe working environment and receive fair pay.  The factory also values sustainability and is ‘Global Recycled Standard’ certified. They work with sustainable fabrics including organic cotton, silk and recycled polyester.

HANDMADE BY FRANCES

The brand started from my love for creating clothes therefore it only seems right to continue this handmade legacy for FRARLIBETH and launch a design created by myself for each collection. I’ve been sewing and creating garments from scratch for over 5 years now, from pattern cutting to sourcing fabrics and bringing the design to life. My knowledge and understanding of how a garment is constructed has been invaluable when working with factories and outsourcing the creation of my designs. As the brand grows, the handmade element will always continue to stay. Whether that is working with the skilled artisans in China’s fashion provinces or developing designs in my own studio one day. 

YOUR ORDER

WHEN WILL I RECEIVE MY ORDER?

If your design stated ‘PRE-ORDER’ there will be an approximate lead time of 4-6 weeks for your garment to be handmade. The standard delivery time frame will apply once your design has been crafted. Please see the Delivery & Returns page for standard delivery information.

If your order was from the ‘READY TO WEAR’ section, your order will be shipped the next day. If you require your ‘READY TO WEAR’ order by a specific date, please do get in touch via info@frarlibeth.com for this to be arranged. 

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email along with a tracking number so you can track your FRARLIBETH piece every step of the way.

CAN I CANCEL MY ORDER?

Yes, order cancellations will be accepted within 24 hours of placing your order.

Please contact info@frarlibeth.com for guidance.

DO YOU ACCEPT RETURNS?

Yes, if you wish to return your FRARLIBETH piece please see the Delivery & Returns page for guidance.

When returning your garment please post your order back to FRARLIBETH in its original condition, unworn with the tags attached.